Help & Q&A

Does Cloud Contacts store my data?

Generally, no. For standard syncing, your contacts move directly between your device and your providers (Google, iCloud, etc.). We do not have servers that process this data. However, if you explicitly opt into the Cloud Backup feature, encrypted snapshots of your contacts are securely stored in our private database (Firebase) to allow for restoration. You retain full control to delete these backups at any time.

Is the app free?

Cloud Contacts offers a generous free version with essential syncing features. Advanced tools like the Birthday Calendar, unlimited accounts, and premium support are available via a small one-time purchase or subscription.

Which providers are supported?

We support Google Contacts, iCloud, Fastmail, GMX, AOL, Yahoo, and any custom CardDAV server (like Nextcloud, Synology, or ownCloud). If your provider supports the CardDAV standard, we likely support it!

How do I sync Android contacts to iPhone?

It's easy! On your iPhone, download Cloud Contacts and choose "Add Account". Select "Google" and log in with the Google account used on your Android device. The app will sync your Android contacts directly to your iPhone. You can then choose to copy them to your local iPhone address book or keep them synced in the cloud.

What is Guest Mode?

Guest Mode allows you to use the app's powerful cleaning and organizational tools on your local device contacts without logging into a cloud provider. Just tap "Skip" on the login screen to enter Guest Mode.

Can I merge duplicate contacts?

Yes! Our built-in "Duplicate Cleaner" scans your accounts for matching names, emails, and phone numbers. It presents a list of potential duplicates for you to review and merge into a single, clean contact entry.

How does Cloud Backup work?

Cloud Contacts allows you to securely backup your contacts to a private database hosted on Google Firebase. Your backups are linked to your account and can be restored at any time. You can keep up to 10 backups in history.

How do I add favorite contacts?

Open any contact in the detail view and tap the Star icon in the top right corner. You can verify your favorite contacts by checking the "Favorites" smart list in the side menu.

How do I enable or disable Caller ID?

To manage Caller ID, go to iOS Settings -> Phone -> Call Blocking & Identification.

• To Enable: Toggle "Cloud Contacts" to ON. This allows us to identify callers from your cloud accounts.
• To Disable: Toggle the switch to OFF.

Can I enable Caller ID for specific accounts?

Currently, Caller ID uses the combined contact list from all accounts you have synced to the app. If you wish to stop identifying calls from a specific provider (e.g., a work account), you will need to remove that account from the Accounts tab.

How do I use Siri Shortcuts?

With iOS 26+, Cloud Contacts integrates with Siri via App Intents. You can simply say things like "Hey Siri, create a contact in Cloud Contacts" or "Hey Siri, search Cloud Contacts for John". You can also build custom workflows using the Apple Shortcuts app to automate cleanups or backups.

My contacts aren't syncing. What should I do?

First, ensure you have an active internet connection. Then, try pulling down on the contact list to trigger a manual refresh. If that doesn't work, check if your provider password has changed. You may need to re-authenticate your account in the app settings.

I forgot my app-specific password.

For security, many providers (like Apple iCloud) require an app-specific password instead of your main account password. If you forget it, you will need to generate a new one from your provider's security settings website and update it in Cloud Contacts.